Element Recruitment are currently recruiting for a Temporary Customer Service Advisor to join a busy and fast-paced customer service team on a temporary basis until Friday 13th November.

Monday – Friday, 9am–5pm | Temporary until Friday 13th November

This role would suit someone who has previous experience working within a busy call centre or customer service environment where handling a high volume of calls is a key part of the role. You will be confident speaking to customers throughout the day, dealing with a variety of queries and providing a professional and helpful service.

The role

• Handling a high volume of inbound customer calls throughout the day
• Dealing with a variety of customer queries and providing clear and accurate information
• Taking ownership of customer enquiries and working to resolve issues efficiently
• Managing customer complaints and more complex queries in a calm and professional manner
• Accurately recording customer information, call details and actions taken on internal systems
• Liaising with other teams where required to ensure customer queries are dealt with effectively

About you

• Previous experience in a high-volume call centre or customer service role is essential
• Confident handling a large number of inbound calls throughout the working day
• Excellent communication and listening skills with a professional telephone manner
• Reliable, positive and able to work well as part of a wider team
• Available to commit to the full temporary assignment until Friday 13th November

Apply now!