Customer Service Executive
Bristol | £27,000–£29,000 DOE

This isn't your average call centre role.

Offering a varied mix of customer service, administration, operations support and client liaison, this position provides the opportunity to build valuable commercial experience within a professional business environment. You'll spend your time supporting customers across multiple channels, handling administrative processes, resolving queries and working closely with both clients and internal teams to ensure a seamless customer experience.

A growing business services organisation is looking for a Customer Service Executive to join its team in Bristol.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment and delivering a high level of support to both business clients and individual customers. Applications are welcomed from candidates with backgrounds in customer service, administration, account coordination, retail management, contact centres, financial services, recruitment, professional services or other client-focused environments.

Working as part of a supportive team, you will be responsible for managing customer enquiries, maintaining accurate records and ensuring administrative processes are completed efficiently and accurately.

The Opportunity

Your responsibilities will include:

• Providing professional customer support via telephone, email, live chat and web-based communication channels.
• Responding to customer enquiries within agreed service levels and ensuring timely resolution.
• Maintaining accurate records, databases and customer information.
• Processing documentation, forms and administrative requests with a high level of accuracy.
• Preparing reports and supporting documentation for customers and business clients.
• Assisting with invoicing and general account administration activities.
• Supporting operational processes and helping ensure day-to-day activities run smoothly.
• Liaising with clients and internal teams to investigate and resolve more complex customer queries.
• Monitoring ongoing customer requests and ensuring actions are completed within required timescales.
• Building strong relationships with customers through a professional, friendly and empathetic approach.
• Contributing to customer retention by delivering a positive service experience.
• Following internal procedures and compliance requirements when handling customer information.
• Supporting continuous improvement initiatives and team objectives.

About You

We're looking for someone who is organised, proactive and customer-focused, with the confidence to manage a varied workload and communicate effectively with customers and colleagues alike.

You'll ideally have:

• Previous experience within a customer service, administration, coordination or client support role.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong attention to detail and accuracy.
• The ability to manage multiple tasks and prioritise effectively.
• A positive and solutions-focused approach to problem solving.
• Good working knowledge of Microsoft Office, including Excel.
• The ability to work both independently and as part of a team.
• A willingness to learn new systems, processes and procedures.

Experience gained within professional services, customer support, administration, contact centres or other service-led environments would be highly transferable.

Full training and ongoing support will be provided.

Salary and Benefits

• £27,000–£29,000 depending on experience.
• 22 days annual leave plus bank holidays, increasing with length of service.
• Hybrid working available following successful completion of probation.
• Structured training and ongoing professional development.
• Supportive and collaborative team environment.
• Modern city-centre office location.
• Employee wellbeing initiatives and on-site facilities.
• Full-time position, Monday to Friday.

Interested?

If you enjoy helping customers, take pride in delivering excellent service and are looking for a role that offers far more variety than a traditional contact centre position, we'd love to hear from you.

Whether your experience comes from customer service, administration, financial services, recruitment, retail, hospitality, contact centres or another client-focused environment, this could be an excellent next step.